FAQS

How does billing work?

We like to keep it simple! You pay upfront for the number of courses per person (per course)

Do I need to install anything?

No. The system runs on any modern standard compliant browser. 

Can I add additional team members later?

Yes. You can add team members at any time. 

I am trying to log into my account but the details I have are not working, how do I log in?

If you know the Username for your account, then go to the Login page and enter your username. 

Then click on the “Forgotten password” link and your login details will be e-mailed to you. Alternatively, speak to a member of our team for further assistance. We are always happy to help. 

Can I do the online training on tablets and mobile phones?

Yes you can! Our online training system is fully mobile responsive and will work on any portable device. 

I am self employed and I need training just for myself, can I do this with Cousins Safety?

Of course! Sign up to the “Single user option”, create an account, select the course you need, pay for the training. It is that simple.

I work all sorts of shifts during the day and night, I can’t complete the training courses in one go. What should I do?

Our online training courses track your progress as you move through the courses. At any point you stop the course or leave the training, the next time you login it will take you back to where you left off, so that you don't waste time.  

Do I have an unlimited time to complete the online training?

No, unfortunately not. However, we do understand that people are busy at work and we do allow the user 12 months to complete the training course from the date of being assigned. The training platform automatically notifies you at regular intervals with information on how much longer you have before the course expires. 

I don’t have enough time to keep hassling my staff to do their online training, what can be done to help me?

Yes, this can be an issue with other online training providers. However, the online training system will take these time-consuming tasks on for you. Monthly reminders are sent to each user, reminding them to complete the training. In the final month, before the course expires, the system will send a further 3 reminders - 30 days; 7 days; 24 hours.

How do I keep tabs on all my staff that are doing their online training?

This is easily achieved with the online training portal. With a click of a button you as a manager can see  at which stage each individual user is on each course; Whether the user has “Not started”, “Started”or “Completed their online training"; how many days are left before the course expires. You have access to a printable 10-year certificate history and can view all exam results taken by your users, whether they passed or failed. In other words, as well as monitoring progress, the training system also keeps your records for you - saving you considerable time. 

How do I know that this online training is compliant and correct for my company and employees?

Our online training courses have been written by qualified experts in their specific fields of the profession within health and safety. We follow a very strict design audit process to ensure that our courses provide correct and accurate information. 

In addition to this, we have had all training courses assessed by the IIRSM and CPD as an external recognised and approved standard you can trust. All our online training courses follow the appropriate regulations and legislation set by the Health and Safety Executive (HSE).